Privacy Policy and Terms & Conditions
Tuition Type
Group class.
Tuition Location
Tutoring premise, online or hybrid.
Tuition Sessions
The lesson is one hour long, same time each week with all materials provided.
Fees
Fees are paid half termly, in advance, are non-refundable and are due 7 (seven) days before the first session takes place.
Payments
Each payment for tuition is made via a bank card such as direct debit and should be referenced to each Student (child) name. For example, if a Client has more than one Student (child), please make a separate payment with each Student (child) name as the reference.
Non-payment of Fees
The Tutor reserves the right to refuse Students access to online tuition while fees remain unpaid or if there is a persistent failure by the Client to pay the fees on time.
Cancellation by the Student
Please contact the Tutor directly giving as much notice as possible. The Tutor requires at least 48 (forty eight) hours' notice to cancel any sessions. The group tuition session fees are non-refundable; any lesson cancelled/missed will NOT be rescheduled due to the nature of the group tuition session. Access to the course materials from the missed lesson will be provided as will a video recording if available with some remote support from the Tutor.
Cancellation by the Tutor
If the Tutor cancels a session for any reason the Tutor will give the Client/Student and Group as much notice as possible. The Parties work together to reschedule the missed appointment at a time that suits the Parties or the fees will be deducted from the Client/Student’s next invoice.
Term Dates
Term dates generally follow the published school terms of the borough such as Greenwich, Lewisham, Dartford, Bromley and Croydon. Please discuss with the Tutor about the school terms if the Student is attending Academies, Faith, Independent and International schools as they often have their own term dates.
Length of the Agreement
The Tutor agreement is on a school termly basis where each term is made up of approximately 6 (six) to 8 (eight) weeks.
Termination of the Agreement
If the Client wishes to terminate the Agreement the Client must provide at least four weeks notice within the school term.
Student Behaviour and Expectations
The Client is responsible for ensuring the Student behaves appropriately during the lesson. Abusive or discriminatory behaviour towards the Tutor and/or other students is not acceptable. The Tutor reserves the right to cancel any bookings for Students whose behaviour is unacceptable, or where abusive language is used by either Clients or Students.
When online, the Student is expected to:
Login on time or five minutes before the start of the lesson.
Attend online tuition from an open room such as the living or dining room rather than the bedroom; whenever possible for the purposes of safeguarding.
Students should have their webcam turned on unless there is a reason that this is not possible. This enables the Tutor to gauge the Student’s understanding of the lesson being taught.
Dress appropriately i.e. no swimwear, etc.
Ensure that all equipment i.e. computer, laptop, tablet, apple pencil, webcam, headphones and microphones, etc are charged and working before the lesson starts.
Keep distractions to a minimum, muting phones, etc.
The Student must ensure that only their first name is shown on the video conferencing screen i.e. Google Meet, Zoom, etc.
The Student must ensure the background is suitable e.g. no certificates on walls with full names which would make the Student identifiable.
The Client MUST be within Sight or Sound of the Student during their online tuition sessions.
Contactable Hours
The Tutor can be contacted by email or by WhatsApp and all messages will be answered within 24 hours.
GDPR
The General Data Protection Regulations (GDPR) came into force on 25th May 2018 and requires the Tutor to issue a privacy statement to the Client/Student regarding the data held about the Client/Student.
The information being held for the purpose of delivering the private tuition:
Names
Year of age
Phone numbers
Email addresses
School year group
School names
Addresses
Examination board
Details of session booked
Anything else the Client/Student feels is important for tuition e.g. special educational needs, medical conditions, etc.
Limitation of Liability
While the Tutor will endeavour to ensure the Student makes satisfactory progress, this cannot be guaranteed, and the Tutor cannot be held accountable for the academic success of the Student. To the maximum extent permitted by law, the Tutor will not accept any liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of their services or any errors or omissions in the content of the Tutor teaching and learning materials.